Retention Win-Back Email Series

We haven't heard from {{customer_segment}} in {{inactive_period}}. Design a 3-5 email sequence that:

Email 1: Honest check-in (no hard sell)
- Acknowledge absence without guilt-trip
- Share {{relevant_update}} since they were last active
- Invite feedback on what changed

Email 2 (3 days later): Demonstrate new value
- Feature 1-2 new capabilities or improvements
- Show how peers are {{usage_context}}

Email 3 (7 days later): Personal incentive
- Offer {{incentive_type}} exclusive to this segment
- Emphasize limited availability

Email 4+ (optional): Escalate to personal outreach
- From a team lead or relevant stakeholder
- Phone call or brief video message

Segment: {{at_risk_definition}}