Post-Resolution Follow-up Framework

Resolved ticket summary:
Issue: {{resolved_issue}}
Resolution: {{solution_given}}
Customer type: {{customer_type}}
Resolution time: {{hours_to_resolve}}

Design a post-resolution sequence that:
1. Day 0 (immediate): Confirms resolution receipt, next steps if unsolved
2. Day 3: Quick check-in—is the issue truly resolved?
3. Day 10: Gather satisfaction feedback + CSAT survey
4. Day 30: Verify no regression, offer preventative tips

Include:
- Tone for each touchpoint (warm, brief, scannable)
- Reopen trigger phrases (if customer says X, auto-escalate)
- Knowledge base link to prevent future similar issues

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