First Contact Resolution Script Generator

Generate a first-contact-resolution (FCR) script for this common issue:

Issue title: {{issue_title}}
Frequency: {{frequency}} tickets/month
Avg. current resolution time: {{current_resolution_time}} hours
Target resolution: {{target_resolution_time}} hours

Context:
{{issue_context}}

Create a 4-step script with:
1. Empathetic greeting + acknowledgment
2. Quick diagnosis (2-3 clarifying questions)
3. Step-by-step resolution (keep it simple)
4. Verification + proactive follow-up offer

Note: Script should work 80%+ of the time without escalation. Include alternate paths if applicable.

Output as a conversational dialogue template.