The Vault

Customer Support

82 assets.

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Angry Customer De-escalation Reply

Calm an upset customer with a reply that validates, takes ownership, and offers a concrete fix.

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Apology Email Generator

Sincere apology emails — accountability, action taken, future prevention.

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knowledge pack

Arabic Customer Support Replies Pack

50+ MSA Arabic support reply templates — tashkeel-free, dialect-neutral.

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Canned Response Library Builder

Builds a set of reusable, on-brand canned responses for common support scenarios.

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Customer Escalation Email

Empathetic escalation template — acknowledges issue, explains action, offers resolution.

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Empathetic Reply Rewriter

Rewrites a blunt reply to be calm, empathetic, and de-escalating.

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Help Center IA Template

Information architecture — sections, subsections, article naming conventions.

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Negative Review Response

Drafts a calm, public response to a negative review that owns the issue and moves it offline.

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Support Reply Drafter

Drafts a helpful, on-brand reply to a customer ticket.

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Support Ticket Reply Drafter

Draft a clear, empathetic support reply that solves the issue and sets the right expectations.

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Welcome Email Sequence

5-email welcome series — brand intro, value, social proof, first action, support.

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skill

To Tickets

Break a plan, spec, or the current conversation into a set of tracer-bullet tickets, each declaring its blocking edges,…

mattpocock625,610+
skill

Happyhorse 1 0

Generate text-to-video with HappyHorse 1.0 on RunComfy. Documents HappyHorse 1.0's strengths (#1 on Artificial Analysis…

prime-skills425,253+
skill

Azure App Onboard Prereq

Assess whether source code is ready to deploy to Azure — the check BEFORE infrastructure work. Evaluates build health, a…

microsoft134,370+
skill

Solana Dev

Use when user asks to "build a Solana dapp", "write an Anchor program", "create a token", "debug Solana errors", "set up…

solana-foundation90,221+
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/draft-empathic-reply

Empathetic, on-brand reply to a frustrated customer — acknowledge, action, follow-up.

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/escalation-template

Internal escalation note — context, severity, requested help, impact.

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/summarize-ticket

TLDR + customer ask + agent next steps from any support ticket thread.

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Account Renewal Email Generator

30/60/90 day renewal touch emails — usage stats, value proof, expansion offers.

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apology email Variations

Produces several distinct, ready-to-use variations of apology email.

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Bug Report Formatter

Turns a customer complaint into a structured bug report for engineering.

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Bug Report Triage Reply

Acknowledge a customer bug report, gather missing details, and set clear expectations.

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mcp server

CallHub

A Python-based MCP server designed to manage various CallHub resources, including contacts, phonebooks, agents, teams, a…

CallHub0+
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Cancellation Save Email

Respond to a cancellation request with empathy and a genuine reason to stay, without pressure.

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