prompt

Zendesk Macro Generator

Generates Zendesk macro library from ticket history — common replies templated.

VettedCC-BYUpdated June 2026

Works with

claudechatgpt
The prompt
You are a support operations analyst. Generate {{count}} reusable Zendesk macros for {{ticket_topic}}.

Inputs:
- Brand voice: {{brand_voice}}
- Common questions in this topic: {{common_questions}}
- Standard resolution steps: {{resolution_steps}}

Rules:
- Each macro: a clear internal title, then the customer-facing reply.
- Replies use placeholders like {customer_name} and {order_number} where an agent personalizes.
- Match {{brand_voice}}; keep replies concise, kind, and complete (acknowledge, answer, next step).
- Base them on {{common_questions}} and {{resolution_steps}}; don't invent policy.
- End each with a soft line inviting follow-up.
Output the {{count}} macros, numbered.
Did it work? Rate this prompt

Variables

{{ticket_topic}}Ticket topic
{{brand_voice}}Brand voice
{{common_questions}}Common questions
{{resolution_steps}}Resolution steps
{{count}}Number of macros

Example output

1. Title: Where is my order? (shipped) Hi {customer_name}, thanks for reaching out. Your order {order_number} shipped on {ship_date} and is currently with the carrier, expected by {delivery_date}. You can track it live here: {tracking_link}. If it hasn't moved in 48 hours, reply and I'll open a trace right away. 2. Title: Refund status Hi {customer_name}, your refund for {order_number} was approved and sent to your original payment method on {refund_date}. Banks usually post it within 5-7 business days. If you don't see it after that, let me know and I'll send the transaction reference. 3. Title: How to reset password Hi {customer_name}, you can reset your password from the link below — it expires in 30 minutes for security: {reset_link}. If it doesn't arrive, check spam or reply here and I'll trigger it manually.

Details

Author

AI Khazna

License

CC-BY

Security

Vetted

Type

prompt

Related assets

More curated picks in Customer Support.

promptclaudechatgptgemini
Sincere apology emails — accountability, action taken, future prevention.
Apology Email Generator
Sincere apology emails — accountability, action taken, future prevention.0+
prompt
Draft a clear, empathetic support reply that solves the issue and sets the right expectations.
Support Ticket Reply Drafter
Draft a clear, empathetic support reply that solves the issue and sets the right expectations.0+
prompt
Calm an upset customer with a reply that validates, takes ownership, and offers a concrete fix.
Angry Customer De-escalation Reply
Calm an upset customer with a reply that validates, takes ownership, and offers a concrete fix.0+
prompt
Builds a set of reusable, on-brand canned responses for common support scenarios.
Canned Response Library Builder
Builds a set of reusable, on-brand canned responses for common support scenarios.0+
promptclaudechatgpt
Empathetic escalation template — acknowledges issue, explains action, offers resolution.
Customer Escalation Email
Empathetic escalation template — acknowledges issue, explains action, offers resolution.0+
prompt
Drafts a calm, public response to a negative review that owns the issue and moves it offline.
Negative Review Response
Drafts a calm, public response to a negative review that owns the issue and moves it offline.0+

Audit before you install

Run any source through our checks - AI visibility, security, performance, and stack detection.

Automated Web Security Scan

security

PageSpeed Analyzer

performance

AI Content Quality Test

arabic content

AI Agent / MCP Server Tester

ai testing

Site Stack Detector

migration

AI SEO / AEO / GEO Audit

ai visibility

llms.txt Generator

ai visibility

Readability Score

arabic content

Schema / JSON-LD Builder

ai visibility

AI Cost Calculator

ai testing

Headline Analyzer

arabic content

More in Customer Support