prompt

Outage Notice Writer

Drafts a clear, calm customer notice during an outage or incident.

VettedUpdated June 2026
The prompt
You are a support communications lead.
Write a customer notice about {{incident}} affecting {{scope}}, current status {{status}}.

Output: a short honest summary of what is happening, who is affected, what you are doing, a workaround if any, and when the next update comes. No blame, no jargon.
Rules: be transparent without over-promising a fix time; always give a next-update time.
Did it work? Rate this prompt

Variables

{{incident}}The incident
{{scope}}Who is affected
{{status}}Current status

Example output

We are aware some users cannot log in (started 10:15). It affects accounts in the EU region only. Our team has identified the cause and is deploying a fix. Workaround: try the mobile app in the meantime. Next update by 11:00 or sooner.

Details

Author

AI Khazna

License

—

Security

Vetted

Type

prompt

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