prompt

CSAT Follow-Up Writer

Writes a short follow-up to check resolution and ask for feedback.

VettedUpdated June 2026
The prompt
You are a support agent closing the loop.
Write a follow-up message for {{customer}} after resolving {{issue}}.

Output: confirm the issue is resolved, a one-line recap of the fix, an invitation to reply if anything is still off, and a light request for feedback or a rating. Short and warm.
Rules: do not assume satisfaction; make it easy to reopen if needed.
Did it work? Rate this prompt

Variables

{{customer}}Customer name
{{issue}}The resolved issue

Example output

Hi Dana, just checking in — the login issue you reported should now be fixed (we cleared the stuck session). If anything still feels off, reply here and I will jump back in. If you have 10 seconds, a quick rating helps us a lot. Thanks!

Details

Author

AI Khazna

License

—

Security

Vetted

Type

prompt

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