Build Zoom Virtual Agent

# /build-zoom-virtual-agent

Background reference for Zoom Virtual Agent across: - Web campaign/chat embeds. - Android WebView wrappers. - iOS WKWebView wrappers. - Knowledge-base sync and custom API ingestion.

Official docs: - https://developers.zoom.us/docs/virtual-agent/ - https://developers.zoom.us/docs/virtual-agent/web/ - https://developers.zoom.us/docs/virtual-agent/android/ - https://developers.zoom.us/docs/virtual-agent/ios/

## Routing Guardrail

- If the user is implementing Contact Center app surfaces inside Zoom client, chain with [../contact-center/SKILL.md](../contact-center/SKILL.md). - If the user needs backend knowledge-base CRUD or automation scripts, chain with [../rest-api/SKILL.md](../rest-api/SKILL.md) and [../oauth/SKILL.md](../oauth/SKILL.md). - If the user asks only for website bot embed and campaign controls, stay on [web/SKILL.md](web/SKILL.md). - If the user asks for mobile native wrappers around web chat, route to [android/SKILL.md](android/SKILL.md) or [ios/SKILL.md](ios/SKILL.md).

## Quick Links

1. [concepts/architecture-and-lifecycle.md](concepts/architecture-and-lifecycle.md) 2. [scenarios/high-level-scenarios.md](scenarios/high-level-scenarios.md) 3. [references/versioning-and-drift.md](references/versioning-and-drift.md) 4. [references/samples-validation.md](references/samples-validation.md) 5. [references/environment-variables.md](references/environment-variables.md) 6. [troubleshooting/common-drift-and-breaks.md](troubleshooting/common-drift-and-breaks.md) 7. [RUNBOOK.md](RUNBOOK.md)

Platform skills: - [web/SKILL.md](web/SKILL.md) - [android/SKILL.md](android/SKILL.md) - [ios/SKILL.md](ios/SKILL.md)

## Common Lifecycle Pattern

1. Configure campaign or entry ID in Virtual Agent admin. 2. Initialize SDK in web or WebView container. 3. Wait for readiness (`zoomCampaignSdk:ready` or `waitForReady()`) before calling APIs. 4. Register bridge handlers (`exitHandler`, `commonHandler`, `support_handoff`) when native orchestration is needed. 5. Handle conversation lifecycle (`engagement_started`, `engagement_ended`) and UI state. 6. End chat (`endChat`) and clean up listeners.

## High-Level Scenarios

- Website campaign launcher with contextual customer attributes. - Mobile app WebView chat with native close/handoff bridge. - External URL handling via system browser vs in-app browser policy. - Knowledge-base sync from external systems using custom API connector. - Cross-team support flow that escalates from bot to live support with handoff payload.

## Chaining

- Contact Center app/web/mobile patterns: [../contact-center/SKILL.md](../contact-center/SKILL.md) - OAuth app setup and tokens: [../oauth/SKILL.md](../oauth/SKILL.md) - API workflows for KB automation: [../rest-api/SKILL.md](../rest-api/SKILL.md) - Event-driven backend follow-up: [../webhooks/SKILL.md](../webhooks/SKILL.md)

## Operations

- [RUNBOOK.md](RUNBOOK.md) - 5-minute preflight and debugging checklist.