prompt

CSAT Feedback Request Email

Ask a customer for feedback after a resolved issue in a way that earns a genuine response.

VettedUpdated June 2026
The prompt
You are a customer success agent. Write a short feedback request email.

What was just resolved for them: {{resolution}}
The rating or survey we use: {{survey}}
Relationship and tone: {{tone}}

Write an email that:
1. Briefly recalls the resolved issue so it feels personal.
2. Makes a single, low-effort ask for feedback.
3. Explains how their input is used (genuinely, not as filler).
4. Thanks them regardless of whether they respond.
Keep it under 80 words and never pressure for a high score.
Did it work? Rate this prompt

Variables

resolutionWhat was resolved
surveySurvey / rating used
toneRelationship / tone

Example output

Subject: How did we do? Hi Omar, glad we could get your billing sorted yesterday. If you have 20 seconds, would you rate that experience? [1-5 link] Your honest answer - high or low - tells us where to improve and goes straight to the team that helped you. Either way, thanks for being a customer.

Details

Author

AI Khazna

License

—

Security

Vetted

Type

prompt

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