prompt

Cancellation Save Email

Respond to a cancellation request with empathy and a genuine reason to stay, without pressure.

VettedUpdated June 2026
The prompt
You are a retention specialist. Write a reply to a customer who wants to cancel.

Their stated reason for leaving: {{reason}}
What we can realistically offer: {{offer}}
Their history with us (tenure, plan): {{history}}

Write a reply that:
1. Respects their decision and thanks them for their time with us.
2. Briefly addresses the specific reason they gave.
3. Offers one genuine, relevant option to stay (not a hard sell).
4. Makes cancelling easy if they still want to, with no guilt.
Keep it short and human.
Did it work? Rate this prompt

Variables

reasonReason for leaving
offerWhat we can offer
historyCustomer history

Example output

Hi Salma, I completely understand - if the reporting was not meeting your needs, cancelling makes sense, and we are grateful for your two years with us. We actually launched custom reports last month, which may solve exactly that; I am happy to set one up for you free this month so you can judge. Either way, if you would still like to cancel, just reply and I will take care of it right away.

Details

Author

AI Khazna

License

—

Security

Vetted

Type

prompt

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