prompt

Technical Root Cause Analyzer

Decompose technical support tickets into probable root causes and suggest diagnostic steps agents should verify before escalating.

Updated June 2026
The prompt
Analyze this technical issue and propose root causes:

Customer symptom: {{symptom}}
Error message (if any): {{error_message}}
Affected platform/version: {{platform_version}}
Recent changes: {{recent_changes}}

For each probable cause, provide:
1. Root cause hypothesis
2. 2-3 diagnostic verification steps the agent can run
3. If verified, expected resolution path
4. Escalation criteria (when to hand off to engineering)
Did it work? Rate this prompt

Variables

What the customer observes
Error or warning message
Product/version affected
Recent config, upgrade, or environment changes

Details

Author

AI Khazna

License

—

Security

—

Type

prompt

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