prompt

Technical Issue Triage Template

Structure technical support requests with diagnostic questions and severity classification.

Updated June 2026
The prompt
I received this technical support request:

{{issue_description}}

Product: {{product_name}}
Environment: {{environment}}

Generate: 1) Five diagnostic questions, 2) Severity level (critical/high/medium/low), 3) Likely root causes (ranked), 4) Immediate workaround if available, 5) Recommended next support step.
Did it work? Rate this prompt

Variables

Customer's technical issue
Product name
Environment (cloud/on-prem/hybrid, version, OS, etc.)

Details

Author

AI Khazna

License

—

Security

—

Type

prompt

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