prompt
Support Quality Scoring Rubric
Evaluate support responses against standardized quality criteria to identify coaching opportunities for agents.
Updated June 2026
The prompt
Score this support response on a 1-10 scale across multiple quality dimensions and identify coaching areas: Support Response: {{response_text}} Ticket Context: {{ticket_details}} Quality Standards: {{quality_criteria}} Rate: 1) accuracy, 2) tone, 3) completeness, 4) clarity. Provide overall score and 2 coaching recommendations.
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Variables
Details
Author
AI Khazna
License
—
Security
—
Type
prompt
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