prompt
Support Quality Scorecard Generator
Evaluates support agent responses against customizable KPIs—empathy, clarity, resolution, time-to-response—and surfaces coaching opportunities.
Updated June 2026
The prompt
Score this support response against: empathy (1-5), clarity (1-5), completeness (1-5), and tone_appropriateness (1-5). Response: {{agent_response}}. Provide scores, reasoning, and 1 specific coaching suggestion for the agent.
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Details
Author
AI Khazna
License
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Security
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Type
prompt
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