prompt

Support Quality Audit Template

Create a structured audit checklist to evaluate support agent responses for tone, accuracy, completeness, and compliance.

Updated June 2026
The prompt
Review this support agent response for quality. Rate it on a 1-5 scale for each criterion:

Response: {{response_text}}

Evaluate:
1. Empathy & tone
2. Technical accuracy
3. Completeness (addresses all customer points)
4. Clarity and grammar
5. Actionable next steps
6. Policy compliance

Provide a brief justification for each score and a single overall grade (A-F).
Did it work? Rate this prompt

Variables

Agent Response Text

Details

Author

AI Khazna

License

—

Security

—

Type

prompt

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