prompt

Support Quality Audit Scorecard

Evaluate support agent responses against quality standards (tone, accuracy, completeness, speed).

Updated June 2026
The prompt
Audit this support response against quality standards and provide a detailed scorecard:

Agent response: {{response}}
Quality standards: {{standards}}
Ticket context: {{context}}
Customer expectation: {{expectation}}

Output: [Tone Score 1-10] [Accuracy Score] [Completeness Score] [Speed Score] [Overall Quality Grade] [Improvement Areas] [Coaching Recommendation]
Did it work? Rate this prompt

Variables

Support agent's response
Quality standards to evaluate against
Original ticket context
What customer needed

Details

Author

AI Khazna

License

—

Security

—

Type

prompt

Related assets

More curated picks in Customer Support.

promptclaudechatgptgemini
Sincere apology emails — accountability, action taken, future prevention.
Apology Email Generator
Sincere apology emails — accountability, action taken, future prevention.0+
prompt
Draft a clear, empathetic support reply that solves the issue and sets the right expectations.
Support Ticket Reply Drafter
Draft a clear, empathetic support reply that solves the issue and sets the right expectations.0+
prompt
Calm an upset customer with a reply that validates, takes ownership, and offers a concrete fix.
Angry Customer De-escalation Reply
Calm an upset customer with a reply that validates, takes ownership, and offers a concrete fix.0+
prompt
Builds a set of reusable, on-brand canned responses for common support scenarios.
Canned Response Library Builder
Builds a set of reusable, on-brand canned responses for common support scenarios.0+
promptclaudechatgpt
Empathetic escalation template — acknowledges issue, explains action, offers resolution.
Customer Escalation Email
Empathetic escalation template — acknowledges issue, explains action, offers resolution.0+
prompt
Drafts a calm, public response to a negative review that owns the issue and moves it offline.
Negative Review Response
Drafts a calm, public response to a negative review that owns the issue and moves it offline.0+

Audit before you install

Run any source through our checks - AI visibility, security, performance, and stack detection.

Automated Web Security Scan

security

PageSpeed Analyzer

performance

AI Content Quality Test

arabic content

AI Agent / MCP Server Tester

ai testing

Site Stack Detector

migration

AI SEO / AEO / GEO Audit

ai visibility

llms.txt Generator

ai visibility

Readability Score

arabic content

Schema / JSON-LD Builder

ai visibility

AI Cost Calculator

ai testing

Headline Analyzer

arabic content

More in Customer Support