prompt

Support Feedback Loop Analyst

Aggregate CSAT comments and negative reviews to identify systemic support gaps and recommend training or process changes by topic.

Updated June 2026

The prompt

Analyze this batch of support feedback to surface trends:

Feedback data (CSAT comments + negative reviews):
{{feedback_batch}}

Identify:
1. Top 3 recurring themes (e.g., "slow response," "confusing docs," "rude tone")
2. Root cause for each (process gap, training gap, product issue, policy)
3. Customer impact estimate (% of feedback citing each theme)
4. One specific, actionable improvement per theme
5. Which team/department should own the fix

Format as a 1-page improvement roadmap, ranked by impact.

Did it work? Rate this prompt

Variables

Set of CSAT survey responses and/or negative review comments

Details

Author

AI Khazna

License

—

Security

—

Type

prompt

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