prompt
Retention-Focused Churn Reply
Craft persuasive responses to cancellation requests that address root pain points without being pushy.
Updated June 2026
The prompt
Customer is requesting cancellation. Reason stated: {{cancellation_reason}}. Product tier: {{product_tier}}. Time as customer: {{tenure}}. Write a reply that: 1) Validates their concern, 2) Identifies potential workaround or feature they may not know, 3) Offers one targeted alternative (discount, different plan, extended trial), 4) Leaves door open without guilt-tripping.
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Details
Author
AI Khazna
License
—
Security
—
Type
prompt
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