prompt

Refund Decision Framework

Structure refund decisions with policy, precedent, and customer lifetime value considerations.

Updated June 2026
The prompt
Refund request:
Amount: {{amount}}
Reason: {{reason}}
Days since purchase: {{days}}
Customer history: {{customer_history}}

Decision framework: 1) Policy check (within 30 days? eligible product?), 2) Precedent (what have we done for similar cases?), 3) Customer value (LTV, renewal risk), 4) Recommended decision (approve/partial/deny), 5) Communication approach (how to explain).
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Variables

Refund amount requested
Customer's stated reason
Days since purchase
Customer tenure, LTV, dispute history

Details

Author

AI Khazna

License

—

Security

—

Type

prompt

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