Proactive Churn Warning Response

Write a strategic retention response to this customer signal:

Customer signal: {{churn_signal}}
Customer profile: {{customer_segment}}
Account value: {{account_tier}}
Length of relationship: {{tenure}}

Response must:
1. Acknowledge specific concern without dismissing it
2. Offer 1-2 tangible solutions or features they may not know about
3. Propose a brief check-in conversation (not pushy)
4. Include a specific incentive if appropriate (discount, feature upgrade, training session)

Tone: warm, understanding, solution-focused. Avoid generic sales language.