prompt

First-Contact Resolution Score Card

Evaluate whether a support interaction achieved first-contact resolution or identify handoff/escalation gaps.

Updated June 2026
The prompt
Score this support interaction for first-contact resolution (FCR) readiness. Identify unresolved threads:

Interaction transcript: {{transcript}}
Original issue: {{original_issue}}
Resolution confirmed: {{resolution_status}}

Output: [FCR Score 1-10] [Issue Resolved? Yes/No/Partial] [Unresolved Threads] [Root Cause of Non-FCR] [Recommended Handoff Dept]
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Variables

Support conversation transcript
Original customer issue
Status of resolution

Details

Author

AI Khazna

License

—

Security

—

Type

prompt

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