Billing Dispute Resolution Script

Billing dispute details:
Customer claim: {{dispute_claim}}
Dispute amount: {{dispute_amount}}
Account history: {{account_history}}
Company refund policy: {{refund_policy}}
Customer lifetime value: {{ltv}}

Generate a resolution script that:
1. Acknowledges their frustration
2. Explains what happened (from billing logs)
3. Offers 2-3 fair resolution options (partial refund, credit, reprocessing)
4. Knows when to escalate to billing manager
5. Documents the resolution decision

Prioritize customer retention for high-LTV accounts.