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Account Closure Exit Interview

Generates a structured exit conversation guide to understand churn reasons, gather feedback, and identify opportunities to retain or win back customers.

Updated June 2026
The prompt
Create a structured exit interview script for a customer closing their account. Include: 1) Three open-ended questions to identify pain points, 2) A pricing/value objection probe, 3) A competitor reference question, 4) One retention offer option (customized if possible), 5) A professional closing that keeps the door open for return. Keep it conversational, not sales-y.

Customer profile:
{{customer_profile}}

Product/service:
{{product_service}}
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Variables

Customer tenure, plan, usage
Product or service name

Details

Author

AI Khazna

License

—

Security

—

Type

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