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Customer Support Response Scaffold
Generate templated support responses that balance efficiency with empathy and product knowledge.
Updated June 2026
The prompt
Create a support response template: Issue type: {{issue_type}} (e.g., shipping delay, damaged item, size confusion) Common customer emotion: {{emotion}} (frustrated, confused, disappointed) Product involved: {{product_name}} Typical resolution: {{resolution}} (refund/replacement/clarification) Brand tone: {{brand_tone}} Template should include: 1. Empathy acknowledgment (validate emotion) 2. Explanation (why issue occurred, if applicable) 3. Solution (specific steps or timeline) 4. Upsell/retention element (optional, based on issue) 5. Signature/next-step clarity Make it adaptable (placeholders for names, order numbers, etc.)
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Details
Author
AI Khazna
License
—
Security
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Type
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