prompt
Wrong or Damaged Item Response
Make a customer whole fast when they got the wrong or a damaged item.
Updated June 2026
The prompt
Write a response to a customer who received {{problem}} (the wrong item or a damaged one). Apologize sincerely, take full ownership without making them jump through hoops, make it right quickly (replacement or refund, with the easiest path for them), explain what happens next and the timing, and ask only for what is truly necessary (like a photo). Prioritize a fast, low-effort fix that turns a bad experience into a recovered one. Keep it warm and efficient.
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Author
AI Khazna
License
—
Security
—
Type
prompt
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