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Response to a Bad-Review Threat
Respond when a customer threatens a negative review.
Updated June 2026
The prompt
Write a response to a customer who threatened to leave a bad review over {{issue}}. Do not get defensive or appear to be bribing them out of it. Focus genuinely on resolving their underlying problem, acknowledge their frustration, offer a fair fix, and let the resolution speak for itself. Treat the review threat as a signal of how upset they are, address that, and keep your integrity. Note what not to do (no offering rewards in exchange for removing a review).
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Author
AI Khazna
License
—
Security
—
Type
prompt
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