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NPS Detractor Follow-Up
Reach out to an unhappy customer to learn and recover.
Updated June 2026
The prompt
Write a follow-up to a customer who gave a low NPS score and the comment {{comment}}. Thank them for the honest feedback, take it seriously without being defensive, ask to understand more or address the specific issue, and show you will act. The goal is to learn and to recover the relationship, not to argue the score. Keep it sincere and brief.
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Author
AI Khazna
License
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Security
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