prompt
Looking-Into-It Holding Reply
Buy time on a tough issue without sounding like a brush-off.
Updated June 2026
The prompt
Write a holding reply to a customer whose issue {{issue}} needs more time to investigate. Acknowledge it specifically, confirm you are actively working on it (not just stalling), set a realistic expectation for the next update with a time, explain briefly what you are doing, and reassure them. Avoid a vague we are looking into it that feels like a brush-off. Keep them informed and confident that it is being handled.
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Author
AI Khazna
License
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Security
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Type
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