prompt
Add Empathy to a Reply
Warm up a reply that is correct but sounds cold.
Updated June 2026
The prompt
Rewrite this support reply to add genuine empathy while keeping it accurate and concise. Reply: {{draft}}. Customer emotion: {{emotion}}. Soften a cold or transactional tone, acknowledge how the situation feels for them, keep all the facts and solution intact, and avoid over-apologizing or sounding fake. Return the improved reply only.
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Author
AI Khazna
License
—
Security
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Type
prompt
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