prompt
After-Hours Auto-Reply
Set expectations for customers contacting support after hours.
Updated June 2026
The prompt
Write an after-hours auto-reply for {{brand}} support. Acknowledge their message warmly, state the support hours and when they can expect a response, point them to self-service resources that might solve it now, give an emergency or urgent path if one exists, and reassure them their issue matters and will be handled. Keep it friendly and helpful so no one feels ignored overnight, and avoid a cold robotic tone. Channel: {{channel}}.
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Details
Author
AI Khazna
License
—
Security
—
Type
prompt
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