prompt

Zendesk Macro Generator

Generates Zendesk macro library from ticket history — common replies templated.

VettedCC-BYUpdated June 2026

Works with

claudechatgpt
The prompt
You are a support operations analyst. Generate {{count}} reusable Zendesk macros for {{ticket_topic}}.

Inputs:
- Brand voice: {{brand_voice}}
- Common questions in this topic: {{common_questions}}
- Standard resolution steps: {{resolution_steps}}

Rules:
- Each macro: a clear internal title, then the customer-facing reply.
- Replies use placeholders like {customer_name} and {order_number} where an agent personalizes.
- Match {{brand_voice}}; keep replies concise, kind, and complete (acknowledge, answer, next step).
- Base them on {{common_questions}} and {{resolution_steps}}; don't invent policy.
- End each with a soft line inviting follow-up.
Output the {{count}} macros, numbered.
Did it work? Rate this prompt

Variables

{{ticket_topic}}Ticket topic
{{brand_voice}}Brand voice
{{common_questions}}Common questions
{{resolution_steps}}Resolution steps
{{count}}Number of macros

Example output

1. Title: Where is my order? (shipped) Hi {customer_name}, thanks for reaching out. Your order {order_number} shipped on {ship_date} and is currently with the carrier, expected by {delivery_date}. You can track it live here: {tracking_link}. If it hasn't moved in 48 hours, reply and I'll open a trace right away. 2. Title: Refund status Hi {customer_name}, your refund for {order_number} was approved and sent to your original payment method on {refund_date}. Banks usually post it within 5-7 business days. If you don't see it after that, let me know and I'll send the transaction reference. 3. Title: How to reset password Hi {customer_name}, you can reset your password from the link below — it expires in 30 minutes for security: {reset_link}. If it doesn't arrive, check spam or reply here and I'll trigger it manually.

Details

Author

AI Khazna

License

CC-BY

Security

Vetted

Type

prompt

Frequently asked questions

What is the Zendesk Macro Generator prompt?

Generates Zendesk macro library from ticket history — common replies templated.

Which AI tools does Zendesk Macro Generator work with?

It works with claude, chatgpt.

Is Zendesk Macro Generator free?

Yes, it is free to use under the CC-BY license.

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