prompt

Negative Review Response

Drafts a calm, public response to a negative review that owns the issue and moves it offline.

VettedUpdated June 2026
The prompt
Draft a public response to this negative review: {{review}}. Thank them sincerely, acknowledge the specific problem without being defensive, briefly note any context only if it helps, state what you will do, and invite them to continue privately at {{contact}}. Keep it short, human, and not templated-sounding.
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Variables

reviewReview text
contactContact

Example output

Thank you for taking the time to write this, and I am sorry the setup left you frustrated — waiting three days for a reply is not the experience we want anyone to have. You are right that our response time slipped that week, and we have since added weekend coverage. I would like to make the rest of it right; could you reach me directly at care@brightline.com so I can look at your account and sort the billing question? I will personally follow it through.

Details

Author

AI Khazna

License

—

Security

Vetted

Type

prompt

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