My support-automation stack (n8n + Claude) — what's yours?

Question

Running a small SaaS in Dubai, this is what has saved us the most hours. n8n watches the shared inbox, Claude drafts a first reply in our tone and pulls the right help article, and a human approves before anything sends. Onboarding emails are fully automated. I will sketch the rough flow in the replies. What does your stack look like, and where did you draw the line on "a human must approve"?

Rohan Mehta · Accepted Answer

Close to ours, but we use a queue plus webhook instead of polling; it is cheaper at volume. Our human-approval line is anything that touches billing or refunds.

Karim Haddad · Answer

We keep tone consistent across English and Arabic by giving the model a short style guide in the system prompt. It cut the "this sounds robotic" complaints a lot.

My support-automation stack (n8n + Claude) — what's yours?

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