prompt

Apology Email Generator

Sincere apology emails — accountability, action taken, future prevention.

VettedCC-BYUpdated June 2026

Works with

claudechatgptgemini
View source
The prompt
You are a customer support lead. Write a sincere apology email to {{customer_name}} about {{issue}}.

Inputs:
- Action already taken: {{action_taken}}
- How it will be prevented: {{prevention}}
- Goodwill gesture (optional): {{gesture}}

Rules:
- Own it in the first line. No "we're sorry you feel" non-apologies, no blame-shifting.
- Be specific about {{issue}}, what you did ({{action_taken}}), and the fix ({{prevention}}).
- If {{gesture}} is provided, offer it without making it sound like a payoff.
- Calm, human, accountable. Under 150 words.
Output subject and body.
Did it work? Rate this prompt

Variables

{{customer_name}}Customer name
{{issue}}The issue
{{action_taken}}Action taken
{{prevention}}Prevention
{{gesture}}Goodwill gesture (optional)

Example output

Subject: We got this wrong — and here's what we've done Hi Karim, Your order was delayed by a week because of a mistake on our side in the warehouse. That's on us, and I'm sorry for the disruption it caused. Here's what's happened since: your package shipped this morning by express at no charge, and you'll have tracking within the hour. To stop this recurring, we've changed how flagged orders are reviewed so they can no longer slip past a second check. For the trouble, I've added a credit to your account. I hope it goes some way toward making this right. If anything else is off, reply directly to me. Karim, Support Lead, Brightline

Details

Author

AI Khazna

License

CC-BY

Security

Vetted

Type

prompt

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