skill

Contact Center/web

Name: Contact Center/web
Author: Zoom

Zoom Contact Center SDK for Web. Use for web chat/video/campaign embeds, engagement event handling, app-context integrations, and Smart Embed postMessage workflows.

Zoom0+ installsVetted

About

# Zoom Contact Center SDK - Web

Official docs: - https://developers.zoom.us/docs/contact-center/web/ - https://developers.zoom.us/docs/contact-center/web/sdk-reference/

## Quick Links

1. [concepts/lifecycle-and-events.md](concepts/lifecycle-and-events.md) 2. [examples/app-context-and-state.md](examples/app-context-and-state.md) 3. [references/web-reference-map.md](references/web-reference-map.md) 4. [troubleshooting/common-issues.md](troubleshooting/common-issues.md)

## Integration Modes

1. Contact Center App in Zoom client: - Zoom Apps SDK engagement APIs/events.

2. External website embed: - Campaign SDK/web scripts (`zoomCampaignSdk` pattern). - Video client initialization pattern.

3. Smart Embed: - iframe + `postMessage` event contract.

## Hard Guardrails

- For campaign SDK, gate calls behind `zoomCampaignSdk:ready`. - Persist state by `engagementId`. - Expect context switching and background app behavior. - Validate CSP and allow-list settings before debugging logic.

## Chaining

- For in-client app APIs and auth flows: [../../zoom-apps-sdk/SKILL.md](../../zoom-apps-sdk/SKILL.md) - For identity and OAuth: [../../oauth/SKILL.md](../../oauth/SKILL.md) - For cobrowse workflow: [../../cobrowse-sdk/SKILL.md](../../cobrowse-sdk/SKILL.md)

## Operations

- [RUNBOOK.md](RUNBOOK.md) - 5-minute preflight and debugging checklist.

Install

Run this command

git clone https://github.com/anthropics/knowledge-work-plugins && cp -r knowledge-work-plugins/partner-built/zoom-plugin/skills/contact-center/web ~/.claude/skills/

Works with

claude appclaude codeclaude apicursorcodexwindsurfclinezed

Manual steps

Clone the repository and copy the `partner-built/zoom-plugin/skills/contact-center/web` folder into your Claude skills directory. Compatible with Claude Code, Cursor, Codex, and any Agent Skills-compatible agent.

View source

License: MITBy Zoom

Frequently asked questions

What is the Contact Center/web skill?

Zoom Contact Center SDK for Web. Use for web chat/video/campaign embeds, engagement event handling, app-context integrations, and Smart Embed postMessage workflows.

How do I install Contact Center/web?

Run this in your terminal:

git clone https://github.com/anthropics/knowledge-work-plugins && cp -r knowledge-work-plugins/partner-built/zoom-plugin/skills/contact-center/web ~/.claude/skills/

Which AI tools does Contact Center/web work with?

It works with claude_app, claude_code, claude_api, cursor, codex, windsurf, cline, zed.

Who made Contact Center/web?

Zoom, released under the MIT license.

Is Contact Center/web free?

Yes, it is free to use under the MIT license.