skill

Contact Center/android

Name: Contact Center/android
Author: Zoom

Zoom Contact Center SDK for Android. Use for native Android chat/video/ZVA/scheduled callback integrations, campaign mode, service lifecycle, and rejoin handling.

Zoom0+ installsVetted

About

# Zoom Contact Center SDK - Android

Official docs: - https://developers.zoom.us/docs/contact-center/android/ - https://marketplacefront.zoom.us/sdk/contact/android/index.html

## Quick Links

1. [concepts/sdk-lifecycle.md](concepts/sdk-lifecycle.md) 2. [examples/service-patterns.md](examples/service-patterns.md) 3. [references/android-reference-map.md](references/android-reference-map.md) 4. [troubleshooting/common-issues.md](troubleshooting/common-issues.md)

## SDK Surface Summary

- SDK manager: `ZoomCCInterface` - Channel services: - `getZoomCCChatService()` - `getZoomCCVideoService()` - `getZoomCCZVAService()` - `getZoomCCScheduledCallbackService()` - Campaign support via web campaign service and campaign metadata.

## Hard Guardrails

- Initialize SDK in `Application.onCreate`. - Use `ZoomCCItem` to define channel + identifiers. - Use `entryId` for chat/video/ZVA. - Use `apiKey` for scheduled callback and campaign mode. - Release services on teardown.

## Common Chains

- Contact Center app and engagement context: [../../zoom-apps-sdk/SKILL.md](../../zoom-apps-sdk/SKILL.md) - Contact Center API automation: [../../rest-api/SKILL.md](../../rest-api/SKILL.md)

## Operations

- [RUNBOOK.md](RUNBOOK.md) - 5-minute preflight and debugging checklist.

Install

Run this command

git clone https://github.com/anthropics/knowledge-work-plugins && cp -r knowledge-work-plugins/partner-built/zoom-plugin/skills/contact-center/android ~/.claude/skills/

Works with

claude appclaude codeclaude apicursorcodexwindsurfclinezed

Manual steps

Clone the repository and copy the `partner-built/zoom-plugin/skills/contact-center/android` folder into your Claude skills directory. Compatible with Claude Code, Cursor, Codex, and any Agent Skills-compatible agent.

View source

License: MITBy Zoom

Frequently asked questions

What is the Contact Center/android skill?

Zoom Contact Center SDK for Android. Use for native Android chat/video/ZVA/scheduled callback integrations, campaign mode, service lifecycle, and rejoin handling.

How do I install Contact Center/android?

Run this in your terminal:

git clone https://github.com/anthropics/knowledge-work-plugins && cp -r knowledge-work-plugins/partner-built/zoom-plugin/skills/contact-center/android ~/.claude/skills/

Which AI tools does Contact Center/android work with?

It works with claude_app, claude_code, claude_api, cursor, codex, windsurf, cline, zed.

Who made Contact Center/android?

Zoom, released under the MIT license.

Is Contact Center/android free?

Yes, it is free to use under the MIT license.